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"sentence": "Provide secure connectivity for medical staff and patients across hospitals"
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"id": 268,
"hotspot_title": "R&D5 Urgent device swap needed",
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"popupfield": " <div class=\"hotspot_title\">Urgent device swap needed <\/div><div class=\"hotspot_subtitle\">Access Virtual Tech Center<\/div><div class=\"hotspot_text\"><ul><li>Virtual conversation with technician - using console<\/li>\n<li>Replacement device ordered and loan laptop immediately available from smart lockers<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Minimal impact to productivity for high value resource <\/div>",
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"id": 267,
"hotspot_title": "R&D4 New environment needed",
"solution_types_id": "cloud-apps-dc",
"popupfield": " <div class=\"hotspot_title\">New environment needed <\/div><div class=\"hotspot_subtitle\">Urgent so project can progress<\/div><div class=\"hotspot_text\"><ul><li>Pre-approved request initiated <\/li>\n<li>Requirements inputted to template, validated and approved<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Build out executed automatically and delivered back to VIP<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Cloud Landing Zone & Service Change Automation<\/div><div class=\"lighbox_intro_text\">Azure environment expansion delivered through automation and governance<\/div><div class=\"lightbox_text_regular\">Pre-approved request initiated by VIP using ServiceNow. Requirements inputted onto templated form (include VMs, firewall rules, identity integration, and tagging requirements), validated and approved. Build out executed automatically (registering required configuration management records) and delivered back to VIP <\/div><div class=\"lightbox_outcome_bold\">Fully governed environment delivered in minutes, not days<\/div>",
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"sentence": "Managed Cloud, Managed OS"
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"sentence": "Managed Cloud, Managed OS"
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"sentence": "Managed Cloud, Managed OS"
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"id": 266,
"hotspot_title": "R&D3 Controlled recovery without admin access",
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"popupfield": " <div class=\"hotspot_title\">Controlled recovery without admin access<\/div><div class=\"hotspot_subtitle\">Self-service VM restore request<\/div><div class=\"hotspot_text\"><ul><li>Critical files accidentally deleted so VM unusable<\/li>\n<li>Self-service restore request submitted<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Approval triggers automated restore workflow using managed backup<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Cloud Automated Backup & Self-Service Recovery<\/div><div class=\"lighbox_intro_text\">Rapid self service VM recovery with full governance<\/div><div class=\"lightbox_text_regular\">User does not have permission to perform a restore directly (backup and recovery operations managed by Computacenter). User Request enters approval workflow aligned to change management policy - once approved, automation raises and logs a formal change record, initiates restore via Azure Backup \/ Recovery Services Vault, rehydrates the VM or disks to the selected recovery point, re-attaches networking and validates configuration, updates CMDB and logs recovery activity<\/div><div class=\"lightbox_outcome_bold\">Virtual machine restored quickly through controlled, automated recovery<\/div>",
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"sentence": "Managed Cloud, Managed OS"
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"sentence": "Managed Cloud, Managed OS"
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"id": 265,
"hotspot_title": "R&D2 VR\/AR simulation degraded",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">VR\/AR simulation degraded<\/div><div class=\"hotspot_subtitle\">Detect bandwidth constraints or latency spikes <\/div><div class=\"hotspot_text\"><ul><li>Proactively monitor network performance <\/li>\n<li>Optimised traffic handling for VR\/AR, simulation and training workloads<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Reliable VR\/AR and immersive workloads <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Campus<\/div><div class=\"lighbox_intro_text\">Monitors network conditions to support tech with high demands<\/div><div class=\"lightbox_text_regular\">Network conditions are monitored to ensure sufficient bandwidth and low latency for VR\/AR applications used in training or operational scenarios. When performance risks detected, traffic handling is optimised to maintain a smooth and responsive user experience without impacting other critical systems.<\/div><div class=\"lightbox_outcome_bold\">Consistent, high‑quality immersive experiences <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Screen_NetAnalytics_baseline.webp\">",
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"sentence": "Manage 15,000 network devices across Campus and Data Center"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/DLR_Logo.svg_.png",
"sentence": "Manage Campus, SD-WAN, and Network Security for 11,000 users across 70 global sites"
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"sentence": "Support management of multi-vendor network across Campus, WAN, and Data Center, covering 2,500 devices"
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{
"id": 264,
"hotspot_title": "R&D1 VIP device always ready to go",
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"popupfield": " <div class=\"hotspot_title\">VIP device always ready to go<\/div><div class=\"hotspot_subtitle\">Reliance on specialist apps and integrations<\/div><div class=\"hotspot_text\"><ul><li>OS, drivers and firmware kept evergreen<\/li>\n<li>Updates tested & deployed to minimise disruption<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Device remains secure and performant<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint<\/div><div class=\"lighbox_intro_text\">Keeps software stack current to support innovation<\/div><div class=\"lightbox_text_regular\">R&D often depend on specialist applications and hardware integrations, where compatibility and performance are critical. Managed Endpoint ensures the device remains on a supported version of the operating system, with drivers and firmware updated regularly as part of the OS Evergreen service. Updates are tested and deployed in a controlled, phased manner to minimise disruption, and VIP has flexibility to defer installations to suit their schedule.<\/div><div class=\"lightbox_outcome_bold\">VIP continues high value work without disruption<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Update-Remediation-Checklist-for-scenario-OF6-FO2-FF12-RD1-EXC4.webp\">",
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"sentence": "Resilient and compliant endpoints that support business without disruption"
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"sentence": "Secure standardised endpoints supporting 15,000 users "
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"sentence": "Reliable endpoints improving uptime across manufacturing operations"
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"id": 263,
"hotspot_title": "MF5 Remote support for field device",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Remote support for field device<\/div><div class=\"hotspot_subtitle\">Key application won't launch<\/div><div class=\"hotspot_text\"><ul><li>Enhanced diagnostic tooling and device telemetry identifies issue<\/li>\n<li>Remote engineer reapplies configuration policy and restarts affected service<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Issue resolved without returning to base <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint <\/div><div class=\"lighbox_intro_text\">Remote support for field-based devices<\/div><div class=\"lightbox_text_regular\">Using enhanced diagnostic tooling and device telemetry, the service desk is able to quickly identify the root cause — a configuration policy that failed to apply correctly. With this insight, ticket is routed directly to the Managed Endpoint support team. A second-line engineer remotely connects to the device, reapplies the policy, and restarts the affected service. <\/div><div class=\"lightbox_outcome_bold\">Mobile workers stay productive with responsive support<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Device-analytics-for-scenario-MF5.webp\">",
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"sentence": "99%+ compliance with proactive readiness checks and auto-remediation"
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"sentence": "Secure endpoints optimised using real time workplace analytics "
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"sentence": "Regularly achieving 99%+ update compliance with DEX assisted Managed Endpoint"
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{
"id": 262,
"hotspot_title": "MF4 Secure access unavailable",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Secure access unavailable<\/div><div class=\"hotspot_subtitle\">Remote connection blocked or degraded <\/div><div class=\"hotspot_text\"><ul><li>Remote access connectivity continually assessed <\/li>\n<li>Proactively detects policy mismatches or unstable access<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Consistent access policies applied based on user, context and device identity <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Secure Networking & SASE<\/div><div class=\"lighbox_intro_text\">Detects access issues and evaluates cause<\/div><div class=\"lightbox_text_regular\">Remote connectivity is continuously assessed to ensure secure and reliable access to business‑critical systems. When access issues detected then identity, device posture and network conditions evaluated to determine cause. Access policies applied consistently ensuring mobile users can connect securely without unnecessary disruption, while maintaining control and compliance across the enterprise network.<\/div><div class=\"lightbox_outcome_bold\">Secure and reliable access to corporate applications while on the move<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Screen_SDWAN_Analytics.webp\">",
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"customers": {
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"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Audi_Logo.svg",
"sentence": "Manage 15,000 network devices across Campus and Data Center"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/EDF_Energy_logo.svg_.png",
"sentence": "Operate 40,000 network devices across energy production and distribution facilities"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worldline_SA_logo.svg_.png",
"sentence": "Operate the global Campus network, SD-WAN, and SSE platform for 27,000 users"
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"id": 261,
"hotspot_title": "MF3 On-the-Go issue resolution",
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"popupfield": " <div class=\"hotspot_title\">On-the-Go issue resolution<\/div><div class=\"hotspot_subtitle\">Field engineer can't access work order app on tablet<\/div><div class=\"hotspot_text\"><ul><li>Hands-free call to Service Desk picked up by Omnichannel Virtual Agent <\/li>\n<li>Agent recognises issue from voice prompts <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Automatically resets the app session <\/div>",
"lighbox_info": "<div class=\"info_title\">Intelligent Voice Support <\/div><div class=\"lighbox_intro_text\">Voice-driven support system resolves issue in transit <\/div><div class=\"lightbox_text_regular\">Omnichannel Virtual Agent uses speech recognition to match caller's language, identify them, check credentials and interpret the issue. Natural language engine matches phrase used by caller to known solution: a backend session reset. Virtual Agent confirms via voice, “Work order application error detected. Press 1 to initiate automatic fix.” The engineer replies hands-free, and system triggersremote script to refresh user’s application credentials and clear the app cache. <\/div><div class=\"lightbox_outcome_bold\">App functionality restored en route with no need to pull over or delay the job<\/div>",
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"id": 260,
"hotspot_title": "MF2 Mobile connectivity issue",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Mobile connectivity issue<\/div><div class=\"hotspot_subtitle\">Unstable connection to service system<\/div><div class=\"hotspot_text\"><ul><li>DEX telemetry detected network interruptions <\/li>\n<li>Analysis identifies specific geographic zones<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Network configuration optimised - mobile network routing improved<\/div>",
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"id": 259,
"hotspot_title": "MF1 Device refresh required",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device refresh required<\/div><div class=\"hotspot_subtitle\">System initiates, employee choice accommodated<\/div><div class=\"hotspot_text\"><ul><li>Automated notification of refresh<\/li>\n<li>Employee chooses desired replacement and delivery method to suit<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Refresh is more efficient and a better experience <\/div>",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/289px-Deutsche-Bank.svg_.png",
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"sentence": "Driving consistency and efficiency 25,000 devices in 1 country"
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"id": 258,
"hotspot_title": "HO7 Secure access unavailable",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Secure access unavailable<\/div><div class=\"hotspot_subtitle\">Remote connection blocked or degraded <\/div><div class=\"hotspot_text\"><ul><li>Remote access connectivity continually assessed <\/li>\n<li>Proactively detects policy mismatches or unstable access <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Consistent access policies applied based on user, context and device identity <\/div>",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worldline_SA_logo.svg_.png",
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"id": 257,
"hotspot_title": "HO6 Poor video call quality detected",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Poor video call quality detected<\/div><div class=\"hotspot_subtitle\">Latency, jitter or packet loss across network path<\/div><div class=\"hotspot_text\"><ul><li>Path automatically optimised<\/li>\n<li>Real-time collaboration traffic prioritised <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">High quality collaboration experience maintained <\/div>",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/DLR_Logo.svg_.png",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worldline_SA_logo.svg_.png",
"sentence": "Operate global Campus network, SD-WAN, and SSE platform for 27,000 users"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/DekaBank_logo.svg_.png",
"sentence": "Helped transform from traditional to Software-Defined WAN through design, transformation and management"
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"id": 256,
"hotspot_title": "HO5 Vulnerable application detected",
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"popupfield": " <div class=\"hotspot_title\">Vulnerable application detected <\/div><div class=\"hotspot_subtitle\">Rapid response needed to patch <\/div><div class=\"hotspot_text\"><ul><li>Fix fast tracked and deploys automatically to remote device<\/li>\n<li>Update installs silently in background<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">No disruption to employee flow of work<\/div>",
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"sentence": "<2k vulnerabilities avoided with a data led preventative service"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Dassault_Aviation_logo.svg_.png",
"sentence": "Secure standardised endpoints supporting high performance engineering teams"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "Reduced cyber risk through effective vulnerability lifecycle management"
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{
"id": 255,
"hotspot_title": "HO4 Remote device always ready",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Remote device always ready <\/div><div class=\"hotspot_subtitle\">Device health and compliance maintained remotely<\/div><div class=\"hotspot_text\"><ul><li>Device updates not reliant on office connectivity <\/li>\n<li>Proactive remediation if needed<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Employee works safely and securely at home<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint<\/div><div class=\"lighbox_intro_text\">Delivers updates and insights without relying on office connectivity<\/div><div class=\"lightbox_text_regular\">Although not recently connected to corporate network, device is managed via cloud-based tooling. Endpoint OS Evergreen and Workplace Analytics service identifies that device due for feature update and several security patches. These are delivered and installed automatically when convinient for the user. Compliance status and device health are monitored remotely with any issues flagged for proactive remediation. <\/div><div class=\"lightbox_outcome_bold\">Employee starts day with fully updated, compliant device<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Nexthink-device-health-dashboard-for-scenario-HO4.webp\">",
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"sentence": "99%+ compliance with proactive readiness checks and auto-remediation"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "Secure endpoints optimised using real time workplace analytics "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Regularly achieving 99%+ update compliance with DEX assisted Managed Endpoint (non-manufacturing) "
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{
"id": 254,
"hotspot_title": "HO3 Employee experience",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Employee experience <\/div><div class=\"hotspot_subtitle\">Slow design application performance reported<\/div><div class=\"hotspot_text\"><ul><li>DEX triggers contextual micro-surveys <\/li>\n<li>Sentiment data from surveys correlated with device telemetry <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">XMO identifies insufficient memory for application <\/div>",
"lighbox_info": "<div class=\"info_title\">Experience Management & Sentiment Analytics<\/div><div class=\"lighbox_intro_text\">Employee feedback and telemetry identify productivity barriers<\/div><div class=\"lightbox_text_regular\">Employees working remotely reported slow performance in CAD and simulation tools. DEX triggered contextual surveys and correlated feedback with device telemetry showing insufficient memory allocation for design applications. Engineering devices were optimised and system resources adjusted.<\/div><div class=\"lightbox_outcome_bold\">Issue resolved and performance of critical app improved for employees<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/HO3-Device-Performance-Memory-Issue.webp\">",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "We have supported 30,000 users in Civil Aerospace for 14 years"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "CSAT increased to 95% in first year"
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{
"id": 253,
"hotspot_title": "HO2 Device provision",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device provision <\/div><div class=\"hotspot_subtitle\">New starter onboarding <\/div><div class=\"hotspot_text\"><ul><li>Manager raises new starter request <\/li>\n<li>Chooses Home Delivery - aligned to start date<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">New starter begins fully equipped with no delay<\/div>",
"lighbox_info": "<div class=\"info_title\">Device Lifecycle Management<\/div><div class=\"lighbox_intro_text\">Flexible delivery enabled<\/div><div class=\"lightbox_text_regular\">Manager raises new joiner request on behalf of new starter, and is presented with a range of delivery options, intelligently aligned to starters persona\/preference. Manager selects home delivery; a pre‑provisioned and configured device is securely dispatched to the user’s home within a scheduled delivery window aligned to their start date.<\/div><div class=\"lightbox_outcome_bold\">Day 1 readiness ensured without delays or reliance on IT scheduling<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/device-choice.webp\">",
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"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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{
"id": 252,
"hotspot_title": "HO1 Critical laptop failure",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Critical laptop failure<\/div><div class=\"hotspot_subtitle\">Call to Service Desk gives immediate remote diagnosis<\/div><div class=\"hotspot_text\"><ul><li>Hardware issue confirmed & replacement device chosen<\/li>\n<li>Delivered to home next day and damaged device collected <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Impact to user productivity minimal <\/div>",
"lighbox_info": "<div class=\"info_title\">Service Desk and Swap<\/div><div class=\"lighbox_intro_text\">On‑demand, SLA‑driven device fulfilment<\/div><div class=\"lightbox_text_regular\">A call to the Service Desk triggers immediate remote diagnosis. Hardware issue confirmed, incident raised and employee presented with appropriate range of fulfilment options for replacement device. Employee chooses Home Delivery option and pre-provisioned replacement device delivered next business day. Courier collects damaged device for secure onward processing.<\/div><div class=\"lightbox_outcome_bold\">Immediate diagnosis and replacement device comes next day<\/div>",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/289px-Deutsche-Bank.svg_.png",
"sentence": "Cutting complexity managing, 310,000 devices across 53 countries "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "Reducing the estate size, managing 130,000 devices across 6 countries "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/TUI_Logo_2016.svg_.png",
"sentence": "Global standards & cost control of 27,000 devices in 30 countries."
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"sentence": "Driving consistency and efficiency 25,000 devices in 1 country"
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"id": 251,
"hotspot_title": "TR4 Sensitive information on public network",
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"popupfield": " <div class=\"hotspot_title\">Sensitive information on public network <\/div><div class=\"hotspot_subtitle\">Protected with controlled access<\/div><div class=\"hotspot_text\"><ul><li>Content blocked as policy of conditional access triggered <\/li>\n<li>MFA prompt checks user identity and authenticates<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Sensitive information secured in line with company policy<\/div>",
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"sentence": "We manage Conditional Access policies to support 30,000 users across Europe and Americas"
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"id": 250,
"hotspot_title": "TR3 Protected on the go",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Protected on the go<\/div><div class=\"hotspot_subtitle\">Lost device needs securing and replacing <\/div><div class=\"hotspot_text\"><ul><li>Remote wipe automatically triggered <\/li>\n<li>Service Desk alerted and co-ordinates replacement laptop<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Security risk mitigated with minimal disruption<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint & Service Desk<\/div><div class=\"lighbox_intro_text\">Protects data and minimises downtime when devices are lost<\/div><div class=\"lightbox_text_regular\">Managed Endpoint’s security policies — including full-disk encryption and remote wipe capabilities — ensure that sensitive supplier and production data cannot be accessed. Remote wipe triggered automatically when device flagged as lost. Incident picked up by Service Desk which coordinates the response. A replacement laptop is shipped using a pre-agreed swap service. Upon login, cloud-based profile management ensures a seamless return to productivity.<\/div><div class=\"lightbox_outcome_bold\">Safe, seamless work from anywhere <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Lost-or-Stolen-Device-Checklist-for-scenario-TR3.webp\">",
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"sentence": "Scalable endpoint management enabling consistent service across regions"
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"sentence": "Reliable endpoints improving uptime across global manufacturing operations"
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"sentence": "Resilient and compliant endpoints that support research without disruption"
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"id": 249,
"hotspot_title": "TR2 Seamless remote access",
"solution_types_id": "intelligent-support",
"popupfield": " <div class=\"hotspot_title\">Seamless remote access<\/div><div class=\"hotspot_subtitle\">VPN connection lost<\/div><div class=\"hotspot_text\"><ul><li>Hybrid employee uses Teams on mobile to chat to Virtual Agent <\/li>\n<li>Agent sources knowledge and provides self-help guide<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">User follows guide to update VPN and reconnect <\/div>",
"lighbox_info": "<div class=\"info_title\">Virtual Agent Assistance<\/div><div class=\"lighbox_intro_text\">Multilingual 24\/7 virtual agent accessible by any channel <\/div><div class=\"lightbox_text_regular\">Virtual Agent immediately gathers details. Recognising common issue, agent offers step by step fix for end user to follow. Solution is derived from known error database and delivered via natural language AI through chat. Within same chat session, agent confirms VPN tunnel has been re-established. Seamless escalation with full history and context to a live chat agent is in place if needed.<\/div><div class=\"lightbox_outcome_bold\">Swift troubleshooting keeps employee on the go<\/div>",
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"customers": {
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Synchrony_Financial_logo.svg_.png",
"sentence": "Shared and updated knowledge has improved hybrid working experience "
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"id": 248,
"hotspot_title": "TR1 Urgent device swap",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Urgent device swap<\/div><div class=\"hotspot_subtitle\">Laptop stops working <\/div><div class=\"hotspot_text\"><ul><li>Employee raises incident and chooses appropriate fulfilment options<\/li>\n<li>Next‑day replacement delivered direct to home<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Minimal disruption to productivity<\/div>",
"lighbox_info": "<div class=\"info_title\">Device Lifecycle Management<\/div><div class=\"lighbox_intro_text\">On‑demand, flexible device fulfilment<\/div><div class=\"lightbox_text_regular\">Employee raises incident and is presented with appropriate range of fulfilment options - aligned to location and circumstance. Chooses to swap devices using 'Home Delivery' option. Pre-provisioned and configured replacement device sent via next business day delivery to employee's home and courier collects damaged device for secure onward processing <\/div><div class=\"lightbox_outcome_bold\">Next‑day replacement delivered direct to home<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/device-choice.webp\">",
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"sentence": "Single DLM platform enables global standardisation and cost control"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/289px-Deutsche-Bank.svg_.png",
"sentence": "End‑to‑end DLM cuts cost and complexity while boosting value"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/PricewaterhouseCoopers_Logo.svg",
"sentence": "Data‑led DLM delivers control, consistency and efficiency"
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"id": 247,
"hotspot_title": "FF13 Shared workstation ready to go",
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"popupfield": " <div class=\"hotspot_title\">Shared workstation ready to go<\/div><div class=\"hotspot_subtitle\">Patched, compliant and ready for shared use <\/div><div class=\"hotspot_text\"><ul><li>Employee logs in and is instantly connected to their own Cloud PC <\/li>\n<li>Device remains clean and ready for next user - no data left behind<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Employee accesses what they need, when they need it <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint <\/div><div class=\"lighbox_intro_text\">Ensures shared devices are always ready <\/div><div class=\"lightbox_text_regular\">Build & Configuration service applies the right policies for multi-user access, while Platform & Tooling ensures management tools (e.g. Intune) optimised to support Windows 365 Frontline Cloud PC access. Upon login employee automatically connected to their own Cloud PC - giving secure access to their apps, files, and settings. <\/div><div class=\"lightbox_outcome_bold\">No delays, confusion or need to call IT<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/W365-logo-for-scenario-FF13.svg\">",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Aviva_Logo.svg_.png",
"sentence": "Thousands of W365 machines managed end to end, reliably and securely "
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"sentence": "Consistent digital experience across every Windows 365 user"
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"sentence": "Windows 365 is secure, compliant and supported"
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"id": 246,
"hotspot_title": "FF12 Critical device ready for use",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Critical device ready for use<\/div><div class=\"hotspot_subtitle\">Updates already applied<\/div><div class=\"hotspot_text\"><ul><li>Tablet updated overnight with critical security patch and firmware update<\/li>\n<li>Analytics confirm device is compliant and ready to go <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Operator starts shift without delay <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint <\/div><div class=\"lighbox_intro_text\">Endpoint Patch Management capability means device ready to go<\/div><div class=\"lightbox_text_regular\">Critical security patch and firmware update scheduled during planned maintenance window. Workplace Analytics confirmed device was compliant and performing as expected before the shift began. If any issues had been detected automated remediation would have addressed them in advance.<\/div><div class=\"lightbox_outcome_bold\">Employee starts shift on time with a reliable, secure and compliant device<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Update-Remediation-Checklist-for-scenario-OF6-FO2-FF12-RD1-EXC4.webp\">",
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "Secure endpoints optimised using real time workplace analytics "
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"sentence": "Regularly achieving 99%+ update compliance with DEX assisted Managed Endpoint"
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"id": 245,
"hotspot_title": "FF11 Wi-Fi interference detected",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Wi-Fi interference detected<\/div><div class=\"hotspot_subtitle\">Production could be disrupted <\/div><div class=\"hotspot_text\"><ul><li>Self-optimising Wi-Fi and automated radio & configuration management means issue identified and resolved <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">No impact to production <\/div>",
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"sentence": "Managing 15,000 network devices across Campus and Data Center"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/ALDI_Nord_Logo_2015.png",
"sentence": "Supporting the digital supply chain network across 9 European countries"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Providing secure connectivity for medical staff and patients across hospitals"
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"id": 244,
"hotspot_title": "FF10 Potential security vulnerability",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Potential security vulnerability<\/div><div class=\"hotspot_subtitle\">Proactive assessment detects security risk<\/div><div class=\"hotspot_text\"><ul><li>Automated analysis of vulnerable software versions<\/li>\n<li>AI-powered impact assessment, change request, and execution plan prepared for NOC review<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Stronger, proactive network security<\/div>",
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"id": 243,
"hotspot_title": "FF9 Wayfinding to workspace",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Wayfinding to workspace <\/div><div class=\"hotspot_subtitle\">Network infrastructure sensors help navigate<\/div><div class=\"hotspot_text\"><ul><li>App uses sensors to determine location <\/li>\n<li>Presents accessibility options and time to arrival<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Employee navigates to booked workspace quickly <\/div>",
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"id": 242,
"hotspot_title": "FF8 Critical device outage",
"solution_types_id": "intelligent-support",
"popupfield": " <div class=\"hotspot_title\">Critical device outage <\/div><div class=\"hotspot_subtitle\">VDI terminal has malfunctioned stopping production<\/div><div class=\"hotspot_text\"><ul><li>Employee calls dedicated support number for production<\/li>\n<li>AI-augmented Service Desk agent diagnoses and fixes issue in under 5 minutes<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Manufacturing operations are quickly back on track<\/div>",
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"customers": {
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"sentence": "Targeting 25% reduction of average handle time (AHT) "
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"sentence": "Modernising and stabilising end‑user IT services across the organisation"
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"id": 241,
"hotspot_title": "FF7 MES dashboard slowdown",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">MES dashboard slowdown<\/div><div class=\"hotspot_subtitle\">Slow response times detected across control room devices<\/div><div class=\"hotspot_text\"><ul><li>Correlation revealed recent application update compatibility issue<\/li>\n<li>Patch adjustment deployed across affected systems<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Production monitoring tools restored to full performance <\/div>",
"lighbox_info": "<div class=\"info_title\">Application Experience Monitoring<\/div><div class=\"lightbox_text_regular\">DEX detected slower response times across multiple control room devices following a recent application update. Update was corrected and deployed across affected workstations, restoring application performance.<\/div><div class=\"lightbox_outcome_bold\">Production monitoring continued uninterrupted <\/div>",
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"customers": {
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"sentence": "We support 75,000 users in 45 countries across 17 languages "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "We support 16,000 users in 53 countries with global CSAT 90%"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Airbus_Logo_2017.svg_.png",
"sentence": "We support 21,000 users with end-user experience monitoring"
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{
"id": 240,
"hotspot_title": "FF6 Slow login detected",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Slow login detected <\/div><div class=\"hotspot_subtitle\">DEX telemetry detects across factory floor devices<\/div><div class=\"hotspot_text\"><ul><li>Root cause identified as startup service conflict <\/li>\n<li>Automated remediation optimises startup processes<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Faster workstation login <\/div>",
"lighbox_info": "<div class=\"info_title\">Digital Experience Monitoring<\/div><div class=\"lighbox_intro_text\">DEX continuously monitors device health across factory floor systems.<\/div><div class=\"lightbox_text_regular\">DEX analytics detected login delays affecting multiple devices and identified unnecessary startup processes introduced during a recent update. Startup services optimised and login processes streamlined.<\/div><div class=\"lightbox_outcome_bold\">Faster system access and minimal disruption <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/no-image-icon-12.jpg\">",
"lighbox_customers_not_empty": true,
"customers": {
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages "
},
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Ucb_Logo.svg_.png",
"sentence": "XMO service drives better employee experience"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "384 hours of productivity gain over first year"
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{
"id": 238,
"hotspot_title": "FF5 Major vulnerability detected",
"solution_types_id": "cloud-apps-dc",
"popupfield": " <div class=\"hotspot_title\">Major vulnerability detected <\/div><div class=\"hotspot_subtitle\">Controlled patching initiated<\/div><div class=\"hotspot_text\"><ul><li>Across on‑premise estate with evidence and rollback<\/li>\n<li>Vulnerability closed and estate successfully patched<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Risk reduced and disruption minimal<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Infrastructure<\/div><div class=\"lighbox_intro_text\">Automated workflow executed to close vulnerability <\/div><div class=\"lightbox_text_regular\">Controlled patching process automatically initiated. Patch wave plan executed (grouped by criticality). ServiceNow change automatically created and scheduled. Compliance evidence pack produced and shared.<\/div><div class=\"lightbox_outcome_bold\">Minimal or no disruption to employees or production<\/div>",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BASF-Logo.wine_.png",
"sentence": "Managed OS, Platform, Virtualisation"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "Managed OS, Platform, Virtualisation"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Air_Liquide_-_logo_France_2017.svg_.png",
"sentence": "Managed OS, Platform, Virtualisation"
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{
"id": 237,
"hotspot_title": "FF4 Critical workload recovery",
"solution_types_id": "cloud-apps-dc",
"popupfield": " <div class=\"hotspot_title\">Critical workload recovery <\/div><div class=\"hotspot_subtitle\">Restoration needed quickly <\/div><div class=\"hotspot_text\"><ul><li>ServiceNow change\/incident workflow run for restore<\/li>\n<li>Post-restore validation checklist and clear RTO\/RPO evidence <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Recovered within agreed timelines<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Infrastructure<\/div><div class=\"lighbox_intro_text\">Critical workload requires restoration <\/div><div class=\"lightbox_text_regular\">ServiceNow change\/incident workflow is run for restore with Approval & Comms. Post-restore validation checklist and clear RTO\/RPO evidence demonstrated.<\/div><div class=\"lightbox_outcome_bold\">Minimal disruption to employee and confidence in IT <\/div>",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/nfu-mutual-logo.png",
"sentence": "Managed Virtualisation"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Continental_logo.svg_.png",
"sentence": "Managed Virtualisation, Managed Storage"
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"sentence": "Managed Virtualisation, Managed Storage"
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{
"id": 236,
"hotspot_title": "FF3 Performance issue prevented",
"solution_types_id": "cloud-apps-dc",
"popupfield": " <div class=\"hotspot_title\">Performance issue prevented<\/div><div class=\"hotspot_subtitle\">Operational dashboards show performance spike <\/div><div class=\"hotspot_text\"><ul><li>ServiceNow incident auto-created with enrichment<\/li>\n<li>Runbook executed to normalise performance<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Productivity maintained<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Infrastructure <\/div><div class=\"lighbox_intro_text\">Monitoring\\Observability dashboard shows a performance anomaly detected <\/div><div class=\"lightbox_text_regular\">Automation or AI Agent analyses the data and automatically creates a ServiceNow Incident with enrichment and recommended actions. A Runbook is then executed to normalise performance and prevent downtime.<\/div><div class=\"lightbox_outcome_bold\">All fixed before users are aware with minimal human intervention.<\/div>",
"lighbox_customers_not_empty": true,
"customers": {
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"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/DekaBank_logo.svg_.png",
"sentence": "Managed OS"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Bayernlb-logo.svg_.png",
"sentence": "Managed Storage, Managed Virtualisation"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Computacenter-logo.svg",
"sentence": "Managed Platform, Managed Virtualisation"
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{
"id": 234,
"hotspot_title": "FF2 Device refresh required",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device refresh required<\/div><div class=\"hotspot_subtitle\">System initiates, employee choice accommodated<\/div><div class=\"hotspot_text\"><ul><li>Automated notification of refresh<\/li>\n<li>Employee chooses desired replacement and delivery method to suit<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Refresh more efficient and a better experience <\/div>",
"lighbox_info": "<div class=\"info_title\">Device Lifecycle Management<\/div><div class=\"lighbox_intro_text\">Data-driven and tailored device refresh<\/div><div class=\"lightbox_text_regular\">Employee receives notification they are due device refresh. Access device catalogue, choose desired replacement device and delivery location aligned to their persona\/preference and submit request. Employee chooses collection from self-service lockers on factory floor - pre-provisioned device is assigned along with secure locker access details. <\/div><div class=\"lightbox_outcome_bold\">Seamless end-to-end device refresh <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Device-Refresh.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": false,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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{
"id": 233,
"hotspot_title": "FF1 Urgent device swap",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Urgent device swap <\/div><div class=\"hotspot_subtitle\">Battery performance issue identified <\/div><div class=\"hotspot_text\"><ul><li>Employee notified of proactive device replacement <\/li>\n<li>Chooses collection from self-service lockers <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Collects device with minimal disruption<\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Service Points <\/div><div class=\"lighbox_intro_text\">On-demand device collection from self-service lockers<\/div><div class=\"lightbox_text_regular\">Service Desk notifies employee of proactive device replacement. User location automatically validated and appropriate range of fulfilment options offered. Employee chooses collection from self-service lockers on factory floor - pre-provisioned device is assigned along with secure locker access details.<\/div><div class=\"lightbox_outcome_bold\">User signs in immediately and productivity maintained <\/div>",
"lighbox_customers_not_empty": true,
"customers": {
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"customer_video_file": null,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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{
"id": 232,
"hotspot_title": "FO7 Smart display monitoring",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Smart display monitoring<\/div><div class=\"hotspot_subtitle\">Proactive monitoring to support meeting<\/div><div class=\"hotspot_text\"><ul><li>Support team alerted automatically if any issue with display<\/li>\n<li>Resolution found quickly with minimal disruption<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Display always ready - productivity maintained <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Meeting Rooms<\/div><div class=\"lighbox_intro_text\">Smart display proactively monitored so no surprises <\/div><div class=\"lightbox_text_regular\">If display fails to respond or shows signs of degradation support team alerted automatically. Work with remote or on-site team to resolve issue - whether remote reset, firmware update or full device swap. Updates and config changes managed centrally for consistency and accuracy.<\/div><div class=\"lightbox_outcome_bold\">Smart display always ready to support the meeting<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/MR4-and-OF7-and-FO7_Generic-Smart-Board-Failure-Alert.webp\">",
"lighbox_customers_not_empty": false,
"customers": {
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{
"id": 231,
"hotspot_title": "FO6 Imminent device failure",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Imminent device failure <\/div><div class=\"hotspot_subtitle\">Potential performance issue predicted <\/div><div class=\"hotspot_text\"><ul><li>Analytics predict laptop has high probability of failing <\/li>\n<li>Automated fix deployed (critical updates \/ patches applied)<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Invisible support required no user intervention<\/div>",
"lighbox_info": "<div class=\"info_title\">Workplace Analytics <\/div><div class=\"lighbox_intro_text\">Device flagged for likely failure based on telemetry<\/div><div class=\"lightbox_text_regular\">Abnormal hardware telemetry detected (rising disk error rates and CPU spikes) indicating laptop might crash soon. Predictive algorithms automatically create self-heal ticket. In response, automated remediation script deployed - updates failing driver and reallocates disk space to prevent crash. <\/div><div class=\"lightbox_outcome_bold\">Employee unaffected - stays in flow of work <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/OF5-FO1-FO6-Remote-Actions-to-fix-issues.webp\">",
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"customers": {
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"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Air_Liquide_-_logo_France_2017.svg_.png",
"sentence": "We support 80,000 users in 40 countries "
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Alstom_logo.svg",
"sentence": "70% reduction in tickets related to PC perfomance due to automatic fix"
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{
"id": 230,
"hotspot_title": "FO5 Device refresh required",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device refresh required<\/div><div class=\"hotspot_subtitle\">System initiates, employee choice accommodated<\/div><div class=\"hotspot_text\"><ul><li>Automated notification of refresh<\/li>\n<li>Employee chooses desired replacement and delivery method to suit<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Refresh more efficient and a better experience <\/div>",
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"customers": {
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"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/289px-Deutsche-Bank.svg_.png",
"sentence": "Cutting complexity and managing 310,000 devices across 53 countries "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/TUI_Logo_2016.svg_.png",
"sentence": "Global standards & cost control of 27,000 devices in 30 countries"
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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"id": 229,
"hotspot_title": "FO4 Wi-Fi interference detected",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Wi-Fi interference detected<\/div><div class=\"hotspot_subtitle\">Flow of work could be disrupted <\/div><div class=\"hotspot_text\"><ul><li>Self-optimising Wi-Fi and automated radio & configuration management means issue identified and resolved <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">No impact to employee flow of work<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Campus<\/div><div class=\"lighbox_intro_text\">AI-driven network assurance anticipates Wi-Fi network degradation<\/div><div class=\"lightbox_text_regular\">AI\/ML models constantly analyse RF and client telemetry data. Repetitive and persistent interference patterns are identified and optimisation actions prepared before employees affected. Wireless radio changes scheduled during low-usage windows to avoid instability at peak times.<\/div><div class=\"lightbox_outcome_bold\">Interference fixed automatically and work continues smoothly<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Screen_WiFi_RRM.webp\">",
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"customers": {
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"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Audi_Logo.svg",
"sentence": "Managing 15,000 network devices across Campus and Data Center"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/ALDI_Nord_Logo_2015.png",
"sentence": "Supporting the digital supply chain network across 9 European countries"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Providing secure connectivity for medical staff and patients across hospitals"
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"id": 228,
"hotspot_title": "FO3 Smarter software usage",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Smarter software usage <\/div><div class=\"hotspot_subtitle\">Unused software reclaimed<\/div><div class=\"hotspot_text\"><ul><li>Rarely used design tool detected on device<\/li>\n<li>Application Identified as inactive<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Licence automatically reclaimed <\/div>",
"lighbox_info": "<div class=\"info_title\">Software Asset Management <\/div><div class=\"lighbox_intro_text\">Helps reduce waste and improves compliance<\/div><div class=\"lightbox_text_regular\">Usage data is continuously monitored across the estate. System flags application as unused and automatically reclaims the licence, making it available for another user who needs it. If employee ever needs the tool again, it can be reinstalled via company portal without need to raise ticket.<\/div><div class=\"lightbox_outcome_bold\">Licence costs optimised without disruption to employee <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/SAM-SW-Usage-Dashboard-scenario-FO3.webp\">",
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"customers": {
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"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "SW Metering avoided <€250k of cost from a single application"
},
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Kantar_Group_logo.svg",
"sentence": "Software Asset Management customer "
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Royal_Mail_logo_2024.svg",
"sentence": "Software Asset Management customer "
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{
"id": 227,
"hotspot_title": "FO2 Device ready for work",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Device ready for work<\/div><div class=\"hotspot_subtitle\">Shift starts with secure, reliable device<\/div><div class=\"hotspot_text\"><ul><li>Proactive device updates already applied<\/li>\n<li>Health checks run and device compliant <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Employee starts shift without delay<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint OS Evergreen <\/div><div class=\"lighbox_intro_text\">Keeps devices in known good state<\/div><div class=\"lightbox_text_regular\">Device received proactive updates, scheduled to avoid buisness critical times. A device health scan and update readiness check is completed. If any issues are detected - such as low disk space or missing certificates - automated remediation them in advance as a preventative measure. <\/div><div class=\"lightbox_outcome_bold\">Employee starts day with no disruption, delay or IT tickets <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Update-Remediation-Checklist-for-scenario-OF6-FO2-FF12-RD1-EXC4.webp\">",
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"customers": {
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"customer_video_file": null,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "99%+ compliance with proactive readiness checks and auto-remediation "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "Secure endpoints optimised using real time workplace analytics"
},
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Regularly achieving 99%+ update compliance with DEX assisted Managed Endpoint"
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{
"id": 226,
"hotspot_title": "FO1 Imminent device failure",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Imminent device failure <\/div><div class=\"hotspot_subtitle\">Potential performance issue predicted <\/div><div class=\"hotspot_text\"><ul><li>Analytics predict laptop has high probability of failing <\/li>\n<li>Automated fix deployed (critical updates \/ patches applied)<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Invisible support required no user intervention<\/div>",
"lighbox_info": "<div class=\"info_title\">Workplace Analytics <\/div><div class=\"lighbox_intro_text\">Device flagged for likely failure based on telemetry<\/div><div class=\"lightbox_text_regular\">Abnormal hardware telemetry detected (rising disk error rates \/ CPU spikes) indicating laptop might crash soon. Predictive algorithms automatically create self-heal ticket. In response, automated remediation script deployed - updates failing driver and reallocates disk space to prevent crash. <\/div><div class=\"lightbox_outcome_bold\">Employee unaffected - stays in flow of work <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/OF5-FO1-FO6-Remote-Actions-to-fix-issues.webp\">",
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"customers": {
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Air_Liquide_-_logo_France_2017.svg_.png",
"sentence": "We support 80,000 users in 40 countries "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages "
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Alstom_logo.svg",
"sentence": "70% reduction in tickets related to PC perfomance due to automatic fix"
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]
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"video_external_link": "",
"sol_video_file": null
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{
"id": 225,
"hotspot_title": "REC5 Wayfinding support",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Wayfinding support<\/div><div class=\"hotspot_subtitle\">Need to locate workspace booked <\/div><div class=\"hotspot_text\"><ul><li>Scans QR code at reception kiosk<\/li>\n<li>Kiosk displays floor layout and employee navigates using app<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Reaches workspace quickly <\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Spaces<\/div><div class=\"lighbox_intro_text\">Employee quickly identifies location of pre-booked workspace <\/div><div class=\"lightbox_text_regular\">QR code for use at reception kiosk is given to employee through resource scheduling application. Managed kiosk and smart space platform provides floor layout and identifies booked workspace or meeting room. <\/div><div class=\"lightbox_outcome_bold\">Employee reaches workspace with minimum disruption<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/REC5_Appspace-Wayfinding_Unbranded.webp\">",
"lighbox_customers_not_empty": false,
"customers": {
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"customer_video_file": null,
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"video_external_link": "",
"sol_video_file": null
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{
"id": 224,
"hotspot_title": "REC4 New headset needed",
"solution_types_id": "intelligent-support",
"popupfield": " <div class=\"hotspot_title\">New headset needed<\/div><div class=\"hotspot_subtitle\">Employee uses vending machine <\/div><div class=\"hotspot_text\"><ul><li>Selects headset through integrated touch screen <\/li>\n<li>Entitlement automatically validated and headset dispensed<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Flexible and convenient experience <\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Service Points <\/div><div class=\"lighbox_intro_text\">On-demand peripherals from Vending machine <\/div><div class=\"lightbox_text_regular\">Entitlement and availability were automatically validated, headset was cross-charged and released instantly from the machine without need for Service Desk involvement. <\/div><div class=\"lightbox_outcome_bold\">Instant item access enabled<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/no-image-icon-12.jpg\">",
"lighbox_customers_not_empty": true,
"customers": {
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"customer_video_file": null,
"testimonials": [
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"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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]
},
"video_external_link": "",
"sol_video_file": null
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{
"id": 223,
"hotspot_title": "REC3 Device required",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device required<\/div><div class=\"hotspot_subtitle\">New starter onboarding <\/div><div class=\"hotspot_text\"><ul><li>Manager raises new starter request<\/li>\n<li>Chooses Tech Center collection at a time to suit<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">New starter begins full equipped with no delay<\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Service Points <\/div><div class=\"lighbox_intro_text\">On-demand device collection from Tech Center <\/div><div class=\"lightbox_text_regular\">Manager raises new joiner request and is presented with appropriate range of fulfilment options. Chooses Tech Center and pre‑provisioned device assigned, fully configured for the role. Appointment time scheduled and Manager attends Tech Center with new employee.<\/div><div class=\"lightbox_outcome_bold\">Flexible collection and no reliance on IT scheduling<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/device-choice.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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]
},
"video_external_link": "",
"sol_video_file": null
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{
"id": 222,
"hotspot_title": "REC2 Urgent device swap",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Urgent device swap <\/div><div class=\"hotspot_subtitle\">Battery performance issue identified <\/div><div class=\"hotspot_text\"><ul><li>Employee notified of proactive device replacement <\/li>\n<li>Chooses collection from self-service lockers<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Collects device with minimal disruption<\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Service Points <\/div><div class=\"lighbox_intro_text\">On-demand device collection from self-service lockers<\/div><div class=\"lightbox_text_regular\">Service Desk notifies employee of proactive device replacement. User location automatically validated and appropriate range of fulfilment options offered. Employee chooses collection from self-service lockers in office reception area - pre-provisioned device is assigned along with secure locker access details.<\/div><div class=\"lightbox_outcome_bold\">User signs in immediately and productivity maintained <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/no-image-icon-12.jpg\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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]
},
"video_external_link": "",
"sol_video_file": null
},
{
"id": 221,
"hotspot_title": "REC1 Device return",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device return <\/div><div class=\"hotspot_subtitle\">Leaver device return<\/div><div class=\"hotspot_text\"><ul><li>Leaver request raised by employee \/ manager<\/li>\n<li>Tech Center collection selected and appointment scheduled<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Device securely received <\/div>",
"lighbox_info": "<div class=\"info_title\">Smart Service Points <\/div><div class=\"lighbox_intro_text\">On-demand device collection from Tech Center <\/div><div class=\"lightbox_text_regular\">Manager\/Employee raises leaver request and is presented with collection options aligned to their location. Tech Center chosen and convenient appointment time scheduled, without coordination with IT. Engineer securely receives device at Tech Center which is logged immediately - ensuring timely asset recovery and compliance.<\/div><div class=\"lightbox_outcome_bold\">Smooth close to the offboarding process and minimum disruption<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/no-image-icon-12.jpg\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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]
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"video_external_link": "",
"sol_video_file": null
},
{
"id": 220,
"hotspot_title": "OF7 Device ready for work",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Device ready for work<\/div><div class=\"hotspot_subtitle\">Proactive monitoring to support meeting<\/div><div class=\"hotspot_text\"><ul><li>Support team alerted automatically if any issue with display<\/li>\n<li>Resolution found quickly with minimal disruption<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Display always ready - productivity maintained <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Meeting Rooms<\/div><div class=\"lighbox_intro_text\">Smart display proactively monitored so no surprises <\/div><div class=\"lightbox_text_regular\">If display fails to respond or shows signs of degradation support team alerted automatically. Work with remote or on-site team to resolve issue - whether remote reset, firmware update or full device swap. Updates and config changes managed centrally for consistency and accuracy.<\/div><div class=\"lightbox_outcome_bold\">Smart display always ready to support the meeting<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/MR4-and-OF7-and-FO7_Generic-Smart-Board-Failure-Alert.webp\">",
"lighbox_customers_not_empty": false,
"customers": {
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"customer_video_file": null,
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"video_external_link": "",
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{
"id": 219,
"hotspot_title": "OF6 Device ready for work",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Device ready for work<\/div><div class=\"hotspot_subtitle\">Employee starts day with secure, reliable device<\/div><div class=\"hotspot_text\"><ul><li>Proactive device updates already applied<\/li>\n<li>Health checks run and device compliant<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Work starts without delay<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Endpoint OS Evergreen <\/div><div class=\"lighbox_intro_text\">Keeps devices in known good state<\/div><div class=\"lightbox_text_regular\">Device received proactive updates, scheduled to avoid buisness critical times. A device health scan and update readiness check is completed. If any issues are detected - such as low disk space or missing certificates - automated remediation them in advance as a preventative measure. <\/div><div class=\"lightbox_outcome_bold\">Employee starts day with no disruption, delay or IT tickets <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Update-Remediation-Checklist-for-scenario-OF6-FO2-FF12-RD1-EXC4.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
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"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Toyota-logo.png",
"sentence": "99%+ compliance with proactive readiness checks and auto-remediation "
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Rolls-royce.svg_.png",
"sentence": "Secure endpoints optimised using real time workplace analytics"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Bayernlb-logo.svg_.png",
"sentence": "Regularly achieving 99%+ update compliance with DEX assisted Managed Endpoint "
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"sol_video_file": null
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{
"id": 218,
"hotspot_title": "OF5 Imminent device failure",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Imminent device failure <\/div><div class=\"hotspot_subtitle\">Potential performance issue predicted <\/div><div class=\"hotspot_text\"><ul><li>Analytics predict laptop has high probability of failing <\/li>\n<li>Automated fix deployed (critical updates \/ patches applied)<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Invisible support required no user intervention<\/div>",
"lighbox_info": "<div class=\"info_title\">Workplace Analytics <\/div><div class=\"lighbox_intro_text\">Device flagged for likely failure based on telemetry<\/div><div class=\"lightbox_text_regular\">Abnormal hardware telemetry detected (rising disk error rates \/ CPU spikes) indicating laptop might crash soon. Predictive algorithms automatically create self-heal ticket. In response, automated remediation script deployed - updates failing driver and reallocates disk space to prevent crash. <\/div><div class=\"lightbox_outcome_bold\">Employee unaffected - stays in flow of work <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/OF5-FO1-FO6-Remote-Actions-to-fix-issues.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": null,
"testimonials": [
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Air_Liquide_-_logo_France_2017.svg_.png",
"sentence": "We support 80,000 users in 40 countries"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages "
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Alstom_logo.svg",
"sentence": "70% reduction in tickets related to PC perfomance due to automatic fix"
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]
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"sol_video_file": null
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{
"id": 217,
"hotspot_title": "OF4 Wi-Fi interference detected",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Wi-Fi interference detected<\/div><div class=\"hotspot_subtitle\">Flow of work could be disrupted <\/div><div class=\"hotspot_text\"><ul><li>Self-optimising Wi-Fi and automated radio & configuration management means issue identified and resolved<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">No impact to employee flow of work<\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Campus<\/div><div class=\"lighbox_intro_text\">AI-driven network assurance anticipates Wi-Fi network degradation<\/div><div class=\"lightbox_text_regular\">AI\/ML models constantly analyse RF and client telemetry data. Repetitive and persistent interference patterns are identified and optimisation actions prepared before employees affected. Wireless radio changes scheduled during low-usage windows to avoid instability at peak times.<\/div><div class=\"lightbox_outcome_bold\">Interference fixed automatically and work continues smoothly<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Screen_WiFi_RRM.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": false,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Audi_Logo.svg",
"sentence": "Managing 15,000 network devices across Campus and Data Center"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/ALDI_Nord_Logo_2015.png",
"sentence": "Supporting the digital supply chain network across 9 European countries"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Providing secure connectivity for medical staff and patients across hospitals"
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{
"id": 216,
"hotspot_title": "OF3 Shared devices performance issue",
"solution_types_id": "total-experience",
"popupfield": " <div class=\"hotspot_title\">Shared devices performance issue<\/div><div class=\"hotspot_subtitle\">DEX telemetry detects degraded performance <\/div><div class=\"hotspot_text\"><ul><li>High resource consumption from background apps identified<\/li>\n<li>Automated cleanup and optimisation deployed<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Employee productivity maintained<\/div>",
"lighbox_info": "<div class=\"info_title\">Workplace Device Optimisation<\/div><div class=\"lighbox_intro_text\">DEX identified performance degradation on several shared devices<\/div><div class=\"lightbox_text_regular\">Identified background applications consuming system resources. Automated remediation scripts cleaned unnecessary processes and optimised system performance - ensuring reliable device experience for office workers.<\/div><div class=\"lightbox_outcome_bold\">Shared devices restored to optimal performance <\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/OF3-Device-Performance.webp\">",
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"customers": {
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Michelin_Corporate_Logo___color.jpg",
"sentence": "We support 75,000 users in 45 countries across 17 languages"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Airbus_Logo_2017.svg_.png",
"sentence": "We support 21,000 users in 5 countries "
},
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BMW.svg_.png",
"sentence": "90% reduction in crashes achieved"
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]
},
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"sol_video_file": null
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{
"id": 215,
"hotspot_title": "OF2 Device refresh required",
"solution_types_id": "dlm",
"popupfield": " <div class=\"hotspot_title\">Device refresh required<\/div><div class=\"hotspot_subtitle\">System initiates, employee choice accommodated<\/div><div class=\"hotspot_text\"><ul><li>Automated notification of refresh<\/li>\n<li>Employee chooses desired replacement and delivery method to suit<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Refresh more efficient and a better experience <\/div>",
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"customers": {
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"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/289px-Deutsche-Bank.svg_.png",
"sentence": "Cutting complexity and managing 310,000 devices across 53 countries "
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/TUI_Logo_2016.svg_.png",
"sentence": "Global standards & cost control of 27,000 devices in 30 countries"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/BT_logo_2019.svg",
"sentence": "We are reducing the estate size and manage 130,000 devices across 6 countries "
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{
"id": 214,
"hotspot_title": "OF1 Smart room booking panel",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Smart room booking panel<\/div><div class=\"hotspot_subtitle\">Shows true status of meeting room<\/div><div class=\"hotspot_text\"><ul><li>Panel shows live room status - syncs with Outlook<\/li>\n<li>Employees can book instantly with single tap if free<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Meeting room occupancy maximised <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Meeting Rooms<\/div><div class=\"lighbox_intro_text\">Keeps booking panels in sync and up to date<\/div><div class=\"lightbox_text_regular\">Panels are kept in sync with Microsoft Exchange and Teams, ensuring they always reflect the true status of the room. Users can see at a glance whether the room is free, when it’s next booked, and if available reserve with a single tap. If a panel goes offline or stops syncing, support team is alerted automatically. Updates and settings are managed centrally to ensure consistency across all rooms.<\/div><div class=\"lightbox_outcome_bold\">Minimises wasted meeting space and eliminates confusion<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/MR5-and-OF1_Generic-Room-Panel.webp\">",
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"customers": {
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"customer_video_file": null,
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"video_external_link": "",
"sol_video_file": null
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{
"id": 213,
"hotspot_title": "MR6 Wi-Fi interference detected",
"solution_types_id": "network",
"popupfield": " <div class=\"hotspot_title\">Wi-Fi interference detected<\/div><div class=\"hotspot_subtitle\">Meeting could be disrupted <\/div><div class=\"hotspot_text\"><ul><li>Self-optimising Wi-Fi and automated radio & configuration management means issue identified and resolved<\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">No impact to meeting <\/div>",
"lighbox_info": "<div class=\"info_title\">Managed Campus<\/div><div class=\"lighbox_intro_text\">AI-driven network assurance anticipates Wi-Fi network degradation<\/div><div class=\"lightbox_text_regular\">AI\/ML models constantly analyse RF and client telemetry data. Repetitive and persistent interference patterns are identified and optimisation actions prepared before employees affected. Wireless radio changes scheduled during low-usage windows to avoid instability at peak times.<\/div><div class=\"lightbox_outcome_bold\">Interference fixed automatically and meeting runs smoothly<\/div><img decoding=\"async\" src=\"https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Screen_WiFi_RRM.webp\">",
"lighbox_customers_not_empty": true,
"customers": {
"customer_video_link": "",
"customer_video_file": false,
"testimonials": [
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"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Audi_Logo.svg",
"sentence": "Managing 15,000 network devices across Campus and Data Center"
},
{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/ALDI_Nord_Logo_2015.png",
"sentence": "Supporting the digital supply chain network across 9 European countries"
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{
"logo": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/Worcestershire_Acute_Hospitals_NHS_Trust_logo.svg_.png",
"sentence": "Providing secure connectivity for medical staff and patients across hospitals"
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{
"id": 212,
"hotspot_title": "MR5 Smart room booking panel",
"solution_types_id": "productive-people",
"popupfield": " <div class=\"hotspot_title\">Smart room booking panel<\/div><div class=\"hotspot_subtitle\">Shows true status of meeting room<\/div><div class=\"hotspot_text\"><ul><li>Panel shows live room status - syncs with Outlook<\/li>\n<li>Employees can book instantly with single tap if free <\/li>\n<\/ul><\/div><div class=\"hotspot_outcome_text\">Meeting room occupancy maximised <\/div>",
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"id": 211,
"hotspot_title": "MR4 Smart display monitoring",
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"id": 210,
"hotspot_title": "MR3 Remote power control",
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"id": 207,
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"id": 206,
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"image": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/cc_persons_dex.webp",
"attributes": "Proactive and data-driven problem solver, focused on customer experience and outcomes. ",
"location": "Hybrid (customer local if possible)",
"job_role": "Focuses on the actual experience of the employee across endpoints, applications and networks. Combines technical monitoring and comprehensive telemetry with end-user sentiment to generate insights that improve productivity, reduce downtime, and lower support costs.",
"output": "Monthly customer service review showcasing value delivered plus contributes to XMO-led Innovate & Optimise Pack (IOP)",
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"technologies": "BI tools, data lakes, ITSM platforms, occupancy and device analytics"
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"position": "AI Virtual Agent",
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"image": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/cc_persons_ai.webp",
"attributes": "Always‑on, conversational & generative with CI mindset. Autonomous within governed boundaries.",
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"job_role": "Digital service worker that autonomously resolves user issues, orchestrates managed service workflows, and improves experience and efficiency at scale -augmenting human teams, not replacing them.",
"output": "A core delivery capability, not a bolt‑on automation -integral to Computacenter’s AI‑driven Managed Services and 'zero manual intervention' support ambition",
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"technologies": "Connects with ITSM platform, Contact Center platform, Workflow orchestration, DEX Management platform, Automation platform, ERP, CRM"
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"position": "Field Technician",
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"image": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/cc_persons_tech.webp",
"attributes": "Communicative, collaborative problem solver happy to help translate technical detail for all; proactive problem-solver",
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"job_role": "Hands-on incident and request, technical support, and infrastructure maintenance, from hardware ‘break-fix’, software and application support, assisted swaps and on-site repair to advanced desktop builds, installations, and configurations",
"output": "Delivery of reactive IMACD request and incident resolution, complemented by proactive maintenance. Rapid restoration of user productivity, timely ticket closure, accurate asset updates, returned parts, and clear customer communication",
"interacts_with": "Customers, colleagues and partners: Employees \/ frontline workers needing device, network, or workplace support. Vendors, Service Desk, Digital Command Center, Integration Center",
"technologies": "ITSM platform"
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"position": "Technical \/ DevOps",
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"attributes": "Collaborator with an automation first mentality. Proactive problem solver who operates calmly under pressure. ",
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"job_role": "Supports Day‑2 operations, drives service reliability, reduces manual effort through automation, and enables faster, safer change for complex customer environments. Bridges the gap between service portfolio and operations",
"output": "Faster service innovation without increased risk. Higher availability and resilience. Fewer incidents and failed changes. Lower operational cost through automation. Supports value acceleration, not just cost reduction",
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"technologies": "Git-based platforms, CI\/CD tools, Cloud & Infrastructure platforms, IaC tools, Containers & Platform engineering, Observability, Security, ITSM. Agile tooling"
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"attributes": "Data-led customer experience driven, curious & collaborative problem solver ",
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"icon": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/1-Value-Acc-white.webp",
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"icon": "https:\/\/cc-workplace.3339333.xyz\/wp-content\/uploads\/2026\/05\/2-Triple-A-white.webp",
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